Refund Policy

01Subscription structure

Veiled Centre Premium is billed as a recurring monthly subscription, not a one-time purchase. The current price is £24.99 per month, or another price clearly shown to you at signup. Payments are processed securely via Stripe. Each billing period grants access for that period only.

02Failed payments

If a renewal payment fails, you keep access for 3 days while you update your card. If it is still unpaid after that, access is removed until you resubscribe.

03Cancelling your subscription

You may cancel at any time to prevent future charges. Cancelling does not affect access already granted for the current billing period. It is your responsibility to cancel before your renewal date.

You can cancel through our Telegram membership bot.

04Refund policy

Due to the digital nature of the service and immediate access to templates, videos and community features, all sales are final. Refunds are not provided once access has been granted, including but not limited to:

• Failure to cancel before renewal
• Lack of use or participation
• Change of mind
• Removal due to rule violations
• Dissatisfaction with content expectations

Any refund issued is exceptional, not guaranteed, and granted solely at the discretion of Veiled.

05Your 14-day right to cancel

If you live in the UK or EU, you would normally have 14 days to cancel a digital purchase. When you subscribe, you request immediate access to the service and acknowledge that you lose this right once access begins.

06Chargebacks & payment disputes

Please contact support before initiating a chargeback so billing concerns can be resolved fairly and efficiently. Initiating a chargeback without first contacting support may result in immediate termination of access, permanent removal from the community, and restriction from future services.

07How to request a refund or get billing help

Contact support@joinveiled.com with your subscription details and the reason for your request. Requests are reviewed individually and, where an exception is granted, are returned to the original payment method on file with Stripe.

08Contact

Questions about billing, cancellation or refunds can be sent to support@joinveiled.com.